Government contact tracing app crashes

Technical glitches have prevented New South Wales residents from operating a government smartphone app used for contact tracing to stop the spread of coronavirus.

People who use the Service NSW app to “check in” at hospitality venues and other public places found the service was temporarily out of use on Thursday afternoon.

Users were met with an error notice at the top of the screen reading: “Sorry, some account services, like logging in and resetting PIN, are currently unavailable. We’re working on restoring these as soon as possible.”

Some Twitter users reported they were unable to use the app to scan bar codes known as QR codes, which are used to register attendance at a venue.

Since New Year’s Day, the app has been made mandatory for certain businesses. Failure to make sure visitors use QR codes associated with the app can lead to fines.

It has been downloaded more than a million times, according to the Google Play store.

More to come.

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